The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience

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The HCAHPS Handbook 2: Tactics to Improve Qualilty and the Patient Experience La revue

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Discover the newest proven tactics for consistently high HCAHPS results.

In the race to improve the patient experience, organizations coached by Studer Group have a distinct edge. They outperform the nation on HCAHPS measures by an average of 21 percentile points, outpace it in improvements at a speed of nearly 50 percent faster, and also beat the national average in every core measure. What's more, they set themselves up for quick, sustainable improvements in outcomes connected to future value-based purchasing changes.

The revised new edition of The HCAHPS Handbook: Tactics to Improve Quality and the Patient Experience-written by Lyn Ketelsen, RN, MBA, Karen Cook, RN, and Bekki Kennedy-lays out the strategy and tactics that enable them to consistently perform at such a high level. It retains the how-to focus that made the first edition a bestseller, while also providing fresh evidence and vital new content.

This book is a valuable resource for organizations seeking to provide the exceptional quality of care their patients expect and deserve. It provides:
A new section up front that functions as an HCAHPS primer - great for helping to set the right goals and getting people aligned and accountable.
Vital information on the five new HCAHPS questions that became mandatory in 2013.
New tactics to improve quality and patient perception of care in areas pinpointed by the new Care Transition Composite.
Fresh evidence straight from Studer Group's Learning Lab on which tactics are most successful at moving metrics on all HCAHPS questions.
Insights on critical tweaks you can make to refine and perfect the tactics you are already using.

The first edition of The HCAHPS Handbook has quickly become an authoritative resources for healthcare organizations seeking to maximize clinical quality, patient perception of care, and reimbursement. The revised and updated second edition is a can't miss resource for any organization seeking to maximize clinical quality and the patient experience...while protecting the margin that keeps you living your mission..

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Nursing Home Administration, Seventh Edition

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Nursing Home Administration, Seventh Edition La revue

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Sixth Edition Named a 2013 Doody's Essential Purchase!

A detailed road map of essential knowledge for obtaining licensure and employment as a nursing home administrator, the Seventh Edition of this classic text is updated to reflect the 2014 National Association of Boards of Examiners of Nursing Home Administrators (NAB) Domains of Practice. With more than 50 new topics, it comprehensively addresses all new regulations for managing a nursing facility along with a detailed overview of the skills and knowledge required to be a successful administrator. The Seventh Edition responds to the many changes that have recently occurred in the long-term care field. It provides a completely new Minimum Data Set 3.0 (MDS), 2015 Federal Requirements for Electronic Records, the new International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM), new Quality Measures, updated Instructions for Making Data as per the Centers for Medicare and Medicaid, the impacts of the Affordable Care Act (ACA), and several new federal regulations.

The Seventh Edition clearly describes what nursing home managers do, how they think, and how they lead. It breaks down the art of management into its basic tasksóforecasting, planning, organizing, staffing, directing, controlling quality, innovating, and marketingóand examines them in depth. The text pinpoints all of the separate components of nursing home administrationómanagement, human resources, team dynamics, conflict resolution, finance and business, industry laws and regulations, and patient careóand describes how they fit together to form the coordinated activity set required of a successful nursing home administrator. Abundant real-life case studies, chapter objectives, and critical thinking questions greatly enhance learning. Mastering this text will prepare students to takeóand pass with a depth of understandingóthe nationally required NAB examination.

New to the Seventh Edition:

• 2014 updated NAB Domains of Practice: Management, Human Resources, Finance, Environment, and Resident Care
• Introduces over 50 new topics including team dynamics, conflict resolution, and basic principles of nursing and social work
• Vast changes wrought by new technology and patient data
• New information on safety and disaster preparedness
• Updates signs and symptoms of abuse, neglect, and exploitation
• Provides new technology vocabulary
• Reorganized for quick access to information
• A completely new Minimum Data Set 3.0 (MDS)
• 2015 Federal Requirements for Electronic Records
• International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM)
• New quality measures
• Impacts of the ACA on long-term care
• Updated tables and figures
• New federal regulations for quality of care approaches for residents with dementia; additional medication issues; infection control; residents' rights to establish advance directives; and defining unnecessary drugs

Key Features:

• Provides in-depth coverage of all aspects of nursing home administration
• Includes current data on the field of long-term care
• Replete with real-life case studies, learning objectives, and critical thinking questions
• Formatted according to licensing examination and guidelines of the National Association of Boards of Examiners of Nursing Home Administrators
• Prepares students for the nationally required NAB exam
• Accompanying Instructor's Manual

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Trigger Points of Pain: Wall Charts (Set of 2)

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Trigger Points of Pain: Wall Charts (Set of 2) Info

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Trigger Point Pain Patterns Wall Charts

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Dying Well

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Dying Well Description

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From Ira Byock, prominent palliative care physician and expert in end of life decisions, a lesson in Dying Well.

Nobody should have to die in pain. Nobody should have to die alone.

This is Ira Byock's dream, and he is dedicating his life to making it come true. Dying Well brings us to the homes and bedsides of families with whom Dr. Byock has worked, telling stories of love and reconciliation in the face of tragedy, pain, medical drama, and conflict. Through the true stories of patients, he shows us that a lot of important emotional work can be accomplished in the final months, weeks, and even days of life. It is a companion for families, showing them how to deal with doctors, how to talk to loved ones—and how to make the end of life as meaningful and enriching as the beginning.

Ira Byock is also the author of The Best Care Possible: A Physician's Quest to Transform Care Through the End of Life.


From the Trade Paperback edition.On his deathbed, faced with creditors and unpaid bills, Oscar Wilde said despairingly, "I am dying beyond my means!" If only the poor, beleaguered genius had read this book! None of us gets out of here alive, but reading this book will lessen your fear of the ultimate end and give you some guidance about enjoying your life to the fullest right up until your final moment. Do people really enjoy life in the face of death? People do. The stories of individuals in Dr. Byock's book will move and inspire you to change your feelings about the end of your life, and also your feelings about your life in the present.From Ira Byock, prominent palliative care physician and expert in end of life decisions, a lesson in Dying Well.

Nobody should have to die in pain. Nobody should have to die alone.

This is Ira Byock's dream, and he is dedicating his life to making it come true. Dying Well brings us to the homes and bedsides of families with whom Dr. Byock has worked, telling stories of love and reconciliation in the face of tragedy, pain, medical drama, and conflict. Through the true stories of patients, he shows us that a lot of important emotional work can be accomplished in the final months, weeks, and even days of life. It is a companion for families, showing them how to deal with doctors, how to talk to loved ones—and how to make the end of life as meaningful and enriching as the beginning.

Ira Byock is also the author of The Best Care Possible: A Physician's Quest to Transform Care Through the End of Life.


From the Trade Paperback edition..

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2016 ICD-10-CM Physician Professional Edition, 1e (Ama Physician Icd-10-Cm (Spiral))

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2016 ICD-10-CM Physician Professional Edition, 1e (Ama Physician Icd-10-Cm (Spiral)) La revue

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Select diagnosis codes accurately with Carol J. Buck's 2016 ICD-10-CM for Physicians: Professional Edition. Designed by coders for coders, this full-color manual includes all the ICD-10 codes needed for today’s outpatient and physician-based coding. As coders need more extensive knowledge to work with ICD-10-CM ― and to choose from the thousands of possible codes ― this edition provides an essential background in A&P, pathology, and medical terminology, along with colorful Netter’s Anatomy illustrations and clear instructions for using the book. Together with the durable spiral binding, these features make professional diagnosis coding faster and easier. Also included is a companion website with the latest coding news and updates!

• UNIQUE! Full-color Netter’s Anatomy art is included in a separate section for easy reference and cross-referenced within the Tabular List, to help you understand anatomy and how it may affect choosing codes.
• Full-color design includes consistent color-coded symbols and text, providing easier access to codes and coding information.
• More than 150 full-color illustrations provide visual orientation and enhance understanding of specific coding situations.
• Official Guidelines for Coding and Reporting (OGCRs) are listed in full and also integrated within the code set, providing fast, easy access to coding rules.
• Convenient Guide to the Updates in the front of the book lists all new, revised, and deleted codes, providing at-a-glance lookup of the annual changes.
• Symbols and highlights draw attention to codes that may require special consideration before coding, including:
• New, Revised, and Deleted
• Codes that call for the use of additional character(s)
• Includes, Excludes 1 and Excludes 2
• Use Additional
• Unspecified
• Code First and Code Also
• Items are included throughout the Tabular List to ensure accurate coding, providing additional information on common diseases and conditions.
• Placeholder X symbol reminds you to assign placeholder X for codes less than 6 characters that require a 7th character.
• Additional elements within specific codes define terms and add coding instructions relating to difficult terminology, diseases and conditions, or coding in a specific category.
• Manifestation code identifies conditions for which it is important to record both the etiology and the symptom of the disease.
• Age and Sex edits from the Definition of Medicare Code Edits help to ensure accuracy by denoting codes that are used only with patients of a specific age or sex.
• American Hospital Association's Coding Clinic^® citations include official ICD-10-CM coding advice relating to specific codes and their usage.
• Codingupdates.com companion website includes the latest changes to the ICD coding system.

• NEW! 2016 ICD-10-CM for Physicians replaces Carol Buck’s ICD-9-CM for Physicians, Volumes 1 and 2; this manual includes an introduction to ICD-10-CM coding in Part I, an alphabetic index to diseases and injuries in Part II, and the Tabular List of diseases and injuries in Part III.
• UPDATED 2016 Official Code set reflects the latest ICD-10 codes needed for diagnosis coding.

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Current Procedural Coding Expert - 2016 (Spiral)

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Current Procedural Coding Expert - 2016 (Spiral) Description

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Turn to the resource that goes beyond basic coding with the Current Procedural Coding Expert, your CPT® coding resource.

Equipped with the entire 2016 CPT® code set and arranged in a design known to speed coding, billing, and reimbursement, this easy-to-navigate resource will benefit physician practices, outpatient hospitals, and ASCs.

Youll also find a comprehensive listing of annual code additions/changes/deletions/reinstatements in the appendix, new code icons and notes, plus reimbursement information and mid-year changes not found in the American Medical Associations (AMA) CPT® code books.

Key Features and Benefits

New Appendices arranged in a more comprehensive manner. Find the correct reference material, more easily.

Optum360 Edge Appendix with codes used to report inpatient procedures only. Don t be denied payment by making coding errors.

Optum360 Edge Resequenced CPT® code alerts. Identify the AMAs new code resequencing at a glance with our specific instructions, color bars, and brackets.

Optum360 Edge Interventional radiology guidance. Access an appendix of illustrations showing interventional radiology vascular families for more accurate radiology coding.

Optum360 Edge Headings with detailed Optum360 subheadings. Locate CPT® codes quickly.

Optum360 Edge Medically Unlikely Edits (MUE) appendix. Improve claims accuracy by ensuring CMS compliance through easy-to-access codes and their associated MUE units.

Optum360 Edge Brand-name vaccinations associated with CPT® codes. Aid accurate coding for medications with this helpful reference.

Optum360 Edge Extensive user-friendly index. Find codes in a flash with the most accurate and expansive index of any CPT® coding resource with terms listed in a variety of ways.

Optum360 Edge PQRS icons and appendix. Link codes and their associated quality measure for reporting to Medicare.

Optum360 Edge Code-specific definitions, rules, and references. Reference comprehensive information compiled from the AMA, Centers for Medicare and Medicaid Services (CMS), Optum360, and other sources to assist with accurate coding and speed reimbursement.

Facility and non-facility RVUs and global/follow-up days. Ensure more accurate reimbursement with attachment to the corresponding code.

Helpful illustrations. Detect anatomical differences in codes with ease.

Medicare coverage rules with icons and Pub. 100 references. Understand which policies apply to CPT® codes prior to claim submission with icons and references for each rule, plus a copy of the applicable policy in the appendix.

Pub. 100s and national coverage determinations (NCD). Access new information that affects coding, including better identification of the national coverage manual.

Modifier icons. Apply modifiers correctly with quick icon identification with the CPT® code.

CPT® is a registered trademark of the American Medical Association..

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How We Do Harm: A Doctor Breaks Ranks About Being Sick in America

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How We Do Harm: A Doctor Breaks Ranks About Being Sick in America La revue

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How We Do Harm exposes the underbelly of healthcare today―the overtreatment of the rich, the under treatment of the poor, the financial conflicts of interest that determine the care that physicians' provide, insurance companies that don't demand the best (or even the least expensive) care, and pharmaceutical companies concerned with selling drugs, regardless of whether they improve health or do harm.

Dr. Otis Brawley is the chief medical and scientific officer of The American Cancer Society, an oncologist with a dazzling clinical, research, and policy career. How We Do Harm pulls back the curtain on how medicine is really practiced in America. Brawley tells of doctors who select treatment based on payment they will receive, rather than on demonstrated scientific results; hospitals and pharmaceutical companies that seek out patients to treat even if they are not actually ill (but as long as their insurance will pay); a public primed to swallow the latest pill, no matter the cost; and rising healthcare costs for unnecessary―and often unproven―treatments that we all pay for. Brawley calls for rational healthcare, healthcare drawn from results-based, scientifically justifiable treatments, and not just the peddling of hot new drugs.

Brawley's personal history – from a childhood in the gang-ridden streets of black Detroit, to the green hallways of Grady Memorial Hospital, the largest public hospital in the U.S., to the boardrooms of The American Cancer Society―results in a passionate view of medicine and the politics of illness in America - and a deep understanding of healthcare today. How We Do Harm is his well-reasoned manifesto for change.

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